At Richmond station there are no automated machines for topping up Oyster pre-pay, so one has to queue behind people making unfathomably lengthy and complicated transactions. Said I to the ticket clerk, “are there any plans to install Oyster machines?”
“That’s up to the London Underground People,” said he. “They would have to pay for those machines. We are South West Trains; it is nothing to do with us.”
Protested I, “But I am a Southwest Trains customer. Care you not for my convenience and the marginal benefits of such that might encourage others like me to favour your interchange over other routes? Could not some agreement be made to the satisfaction of all?”
Alas, it was nothing to do with him. He was a mere employee of South West Trains.