I see Which? have yet again been conducting a survey:
Millions of rail passengers are paying nearly 60 per cent more than they should to travel because of bad booking advice, a consumer watchdog claimed…
Half the calls resulted in too high fares being quoted, adding £1,263.60 to the cost of journeys which should - if the cheapest ticket had been offered - cost £2,174.
To which I don’t think I am going to say anything different from what I said a few years ago. With the possible exception that, if anything, things seem to have improved. To sum up: ticketing is difficult.